COVID-19 Updates: Our hotel is implementing additional processes to help protect the safety of our guests and team members. If you have questions or concerns, please contact the hotel directly.
Cancellations: We have a 24 hour cancellation policy. If you wish to cancel, you must do so by 4 PM, 24 hours prior to your arrival date. Reservations cancelled or modified past the free cancellation period will incur a fee of one night’s room and tax. Reservations booked through a third party must be cancelled or modified through the third party.
First Night Deposit: Please note that your credit card will be charged upon booking your reservation with Hotel Pepper Tree for the first night’s room, resort fee, and tax.
Resort Fee: The is a $13.04 a night plus tax resort fee.
Incidentals: A $200 incidentals authorization will be held at the time of check-in.
Payments:We accept Visa, MasterCard, Discover, and American Express. Only chip enabled credit or debit cards will be accepted. The credit card used to book online must be present upon check-in for PCI compliance. In addition to the remaining room balance, a $200 incidentals authorization will be held at the time of check-in. Third-party payments must be supported with card holder written authorization prior to check in. Please contact our front desk for more information and to obtain a Credit Card Authorization form.
Early Departures: Early departures require 24 hours notice for a full refund of unused nights.
Extensions: If you need to extend your stay, please notify the front desk as soon as possible. Extensions are based on availability and rates may vary.
Check-In Requirements: Guests must be at least 18 years of age and present a valid government issued photo ID and credit card at check-in.
Arrivals and Departures: Check-In: 4PM; Check-Out: 11AM. Early check-ins and late check-outs are subject to availability and may incur additional fees.
ADA/Accessibility: Please contact our front desk for more information on our accessible rooms.
Parking: One free parking space is included per guest room. Additional spaces will be charged a rate of $10 plus tax per night.
Housekeeping: All guest rooms are serviced daily between 2PM-4PM. Bed linens are replaced every 4th day of your stay unless otherwise requested. Please note that housekeeping does not provide daily kitchen cleaning.
Pets: Only small dogs (up to 25 pounds) are allowed. Maximum two dogs per room. There is a daily charge of $45 plus tax per dog. Please note that dogs may not be left unattended in any guest room, patio, or balcony.
Smoking Policy: In an effort to ensure a safe and comfortable environment for all of our guests, The Hotel Pepper Tree is proudly a non-smoking hotel, including all guest rooms, patios, and balconies. A $200 cleaning fee will apply for non-compliance. A designated smoking area is available on property.
Mail/Packages: We are happy to receive guest mail and packages at our front desk. Please note that any mail/package delivered to the hotel is done at the guest’s own risk. The Hotel Pepper Tree is not responsible for any lost or stolen mail/packages.
Approved Travel Agents: Approved Travel Agents may enter your password , IATA number, and client’s reservation, and we will automatically credit your account for the reservation.
Pool Hours: Open from 9AM-9PM daily.
Front Desk Hours: Our front desk is open 24 hours a day for your convenience.
Front Desk Services: Please see our front desk for any assistance during your stay. We are happy to help with restaurant recommendations, directions, printing services, and more.
Hotel Quiet Hours: As a courtesy to our guests, we ask that noise levels are kept to a minimum between the hours of 10PM-8AM.
Luggage Storage: Luggage storage is available at no additional cost. Storage space is subject to availability.
Additional Bedding: Roll-Away beds are available for an additional $10 plus tax per night. Infant beds (pack and plays) are available at no additional cost. Please note that all additional bedding is subject to availability.