COVID-19 Updates: Our hotel is implementing additional processes to help protect the safety of our guests and team members. Face masks are currently required on the property. Housekeeping service is limited. If you have questions or concerns, please contact the hotel directly.
Cancellations: We have a 24 hour cancellation policy. If you wish to cancel, you must do so by 4 PM, 24 hours prior to your arrival date. Reservations cancelled or modified past the free cancellation period will incur a fee of one night’s room and tax. Reservations booked through a third party must be cancelled or modified through the third party.
First Night Deposit: Please note that your credit card will be charged upon booking your reservation with Hotel Pepper Tree for the first night’s room, resort fee, and tax.
Resort Fee: The is a $13.04 a night plus tax resort fee.
Incidentals: A $200 incidentals authorization will be charged at the time of check-in.
Payments:We accept Visa, MasterCard, Discover, and American Express. Only chip enabled credit or debit cards will be accepted. The credit card used to book online must be present upon check-in for PCI compliance. In addition to the remaining room balance, a $200 incidentals authorization will be held at the time of check-in. For third party reservations, a credit card authorization must be approved by the front desk prior to arrival. Please contact our front desk for more information and to obtain a Credit Card Authorization form.
Early Departures: Early departures require 24 hours notice for a full refund of unused nights.
Extensions: If you need to extend your stay, please notify the front desk as soon as possible. Extensions are based on availability and rates may vary.
Check-In Requirements: Guests must be at least 18 years of age and present a valid government issued photo ID and credit card at check-in.
Arrivals and Departures: Check-In: 4PM; Check-Out: 11AM. Early check-ins and late check-outs are subject to availability and may incur additional fees.
ADA/Accessibility: Please contact our front desk for more information on our accessible rooms.
Parking: One free parking space is included per guest room. Additional spaces will be charged a rate of $10 plus tax per night.
Housekeeping: All guest rooms are serviced daily between 2PM-4PM. Due to Covid-19, housekeeping service will be provided every 7 days. Guests staying less than 7 days will not receive housekeeping service. If the guest does not want the service on the 7th day, they will be asked to change rooms to a clean room, so we can keep up the cleanliness and maintenance of the room required by the hotel. Please note that housekeeping does not provide daily kitchen cleaning.
Pets: Only small dogs (up to 25 pounds) are allowed. Maximum two dogs per room. There is a daily charge of $45 plus tax per dog. Please note that dogs may not be left unattended in any guest room, patio, or balcony.
Smoking Policy: In an effort to ensure a safe and comfortable environment for all of our guests, The Hotel Pepper Tree is proudly a non-smoking hotel, including all guest rooms, patios, and balconies. A $200 cleaning fee will apply for non-compliance. A designated smoking area is available on property.
Mail/Packages: We are happy to receive guest mail and packages at our front desk. Please note that any mail/package delivered to the hotel is done at the guest’s own risk. The Hotel Pepper Tree is not responsible for any lost or stolen mail/packages.
Approved Travel Agents: Approved Travel Agents may enter your password , IATA number, and client’s reservation, and we will automatically credit your account for the reservation.
Pool Hours: Open from 10AM-9PM daily.
Front Desk Hours: Our front desk is open 24 hours a day for your convenience.
Front Desk Services: Please see our front desk for any assistance during your stay. We are happy to help with restaurant recommendations, directions, printing services, and more.
Hotel Quiet Hours: As a courtesy to our guests, we ask that noise levels are kept to a minimum between the hours of 10PM-8AM.
Luggage Storage: Luggage storage is available at no additional cost. Storage space is subject to availability.
Additional Bedding: Roll-Away beds are available for an additional $10 plus tax per night. Infant beds (pack and plays) are available at no additional cost. Please note that all additional bedding is subject to availability.